On-site technical support refers to the provision of technical assistance and support services for products at the location where they are used or installed. This service is typically provided by trained professionals who are equipped to diagnose and resolve technical issues.
Take your Project to the Next Level with Ample
Get in touch with our team at Ample to have your projects of any size or budget, handled by industry professionals for your peace of mind.
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Benefits & Advantages
Should assistance be required, our team of experts are ready to provide advice and technical assistance to ensure the end product is of the standards you envisioned.
Access to Expertise
Our on-site technical support provides you with access to trained professionals who have the necessary expertise to install and configure products properly.
Time Savings
We can save you time by providing fast and accurate installation advice in the installation and configuration of hardware products, minimizing disruption to your project.
Training and Support
The team at Ample can provide training and support to end-users, ensuring that they understand how to use the hardware products correctly.
Accountability
Ample's on-site technical support provides accountability by ensuring that the hardware products are installed and configured according to the necessary standards and regulations.
Improved Communication
By reducing the points of contact, risk of miscommunication can be reduced, allowing products to be installed correctly and accurately the first time.
Streamlined Process
During our professional on-site installation, our team of professionals will ensure the order in which hardware is installed is correct.
Other Services
Check out other services that we provide. Feel free to contact us and let us know what you need help with and our team will get back to you promptly.
Our Project Process
When we at Ample work with you, we only have one goal, which is to ensure your success and thus, satisfaction.
- Stage 1:
Requirements Gathering
The first step towards a successful project is by gathering project requirements. Requirements can be determined by discussions held with our team and providing documents like Schedules, Floor Plans, CAD files, BIM files etc. to us. You can upload these documents on the Request for Quotation page or send them to us through email.
- Stage 2:
Products & Services Specification
Once the project requirements have been made clear, our team will propose products and/or services which are required for the project. Should there be any changes in the project requirements, just let us know and we will do the necessary. At this stage, a Quotation or Proforma Invoice would have been sent to you.
- Stage 3:
Acceptance & Confirmation
By this stage, the project requirements would have been made concrete and no further revisions should be made. Receiving a Purchase Order, followed by payment from you based on agreed terms would indicate confirmation of the Proposal/ Quotation/ Project Documents generated by us.
- Stage 4:
Project Implementation
Work commences and our team will coordinate with you on the project deliverables. Throughout the implementation stage, our team will be on standby to ensure everything goes smoothly. Based on experience, problems may arise due to unforseen circumstances. However, we at Ample will work with you to solve any challenge you might face along the way.
